1. Introduction
At INFIXX, we are committed to delivering high-quality digital solutions and ensuring our clients' success. We understand that circumstances may change, and we aim to provide a fair and transparent refund process.
This policy outlines the conditions under which refunds may be requested, the categories of services that are non-refundable, and the steps required to initiate a claim. By engaging our services, you acknowledge and agree to the terms set forth in this document.
2. Eligibility for Refunds
Clients may be eligible for a refund under the following specific conditions:
- check_circle Project non-commencement: If INFIXX has not started work on the project within 14 business days of the initial payment.
- check_circle Failure to deliver: If the agreed-upon milestones or deliverables are not met within a reasonable timeframe beyond the projected deadline.
- check_circle Service errors: Significant technical errors or deviations from the signed scope of work that INFIXX is unable to rectify.
3. Non-refundable Services
Please note that the following services and expenses are strictly non-refundable once the project has commenced:
Domain & Hosting
Fees paid for third-party registrations.
Hours Worked
Billable hours for completed milestones.
Third-party Assets
Stock images, plugins, or software licenses.
Rush Fees
Expedited service surcharges.
4. Refund Process
5. Processing Timeline
7-10 Business Days
Approved refunds are processed back to the original payment method. Please note that bank processing times may vary and are beyond the control of INFIXX.